Frontline employees in service departments are the point of contact between customers and the organization, and due to the high number of customers in
These organizations may have employees with various issues such as reduced enthusiasm for work, absenteeism and job burnout.
to face These factors reduce the positive performance of the employees, and as a result, the performance of the branch decreases, and as a result, the bank lags behind
In attracting, maintaining and maintaining its customers. In this research, three variables are analyzed: emotional exhaustion, passion for work and
Emotional work strategies have been identified as influencing factors on the performance of white-collar workers, and the relationship between these variables
Method: This research has been investigated in terms of its descriptive nature, its practical purpose, its correlation strategy, and it has been carried out quantitatively.
The total number of the statistical population of this research is 400 people and the sample is 196. Necessary field information for hypothesis validation
A research was conducted using the distribution of questionnaires among the studied statistical population. statistical analysis
The collected data was done using the structural equation model. To confirm validity in this research from the opinion of 4 experts
Cronbach's alpha test was used to confirm reliability.
Findings: The obtained results show that the analysis of emotional withdrawal is less in employees who have coordinated passion.
Employees who have coordinated passion are more likely to use deep action. Employees who have obsessive passion are less than
They use deep action and more than surface action.
taking into account what happened in a scientific way and in the case of an employee in each of the factors of superficial action, passion, obsession and analysis, the conclusion: it is necessary for the bank managers to examine the variables in the process of recruitment, employment, promotion, succession, etc. in the bank.
The emotional detachment should earn a high score, more carefully and cautiously in appointing these employees in the posts.
To act in an organization, especially in queue units.